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Shipping Information * Processing & Shipment: Most favors are shipped within 3 to 5 business days of your order being placed. ALL favors come shipped to you directly from the manufacturers warehouse.
All favors are shipped by via UPS ground or Fedex ground unless expedited shipping is requested, therefor a valid street address is necessary - NO PO BOXES. It is the customers responsibility to ensure that the correct address is provided upon checkout - failure to do so will result in processing and shipping delays.
* Personalized favors and other gifts will take longer to process for shipment. Generally, personalized items, at the height of busy season can take as long as 3 weeks. You will be provided with the UPS or
Fedex tracking number of your purchase upon its shipment.
* Backorders: There may be an instance where you placed an order and the item is on backorder. You will be promptly notified and advised of the backorder date and given the option to either await its return or receive a full refund. Please note that if you already know that an item is out of stock or backordered, Fays Favors will not be able to obtain it any faster - we all use the same suppliers, it is just our prices that are different.
* Discontinued Favors: Unfortunately, thre may be that rare occurance when you purchase an item and it has been discontinued by the manufacturer. Once you have been notified that this is the case, for your sake, please do not continue to search for that identical item. To reiterate, all retailers buy the favors from the same supplier/wholesaler, so if one retailer cannot obtain it, then neither can a different one.
* Shipping Charges: All shipping charges are priced according to the weight of the items, the zip code of the manufacturers warehouse and your zip code. There are no handling charges added in. Please understand that if you order a large quantity of favors, your shipment will most likely include multiple boxes and it can get costly.
At FaysFavors.com we do not believe in shipping charts. We believe it is quite simple and fair to pay based on weight and location, nothing more.
* Combined Shipping: Please note that if you purchase more than one type of favor, shipping may not be combined as one favor may come to you from NY and another from Chicago.
* Shipping out of Country: As favors get shipped to you directly from the manufacturer, many of these companies prefer not to ship outside of the US. Please email me at fay@faysfavors.com for a price quote if you need your order shipped overseas - it can be done.
Delivery Time
Delivery will be approximately 3 to 5 business days (processing time) from purchase PLUS transit time as indicated on the map below for your state. It is the customers sole responsibility to ensure receipt of the package once it is left at the door by UPS or FEDEX.
If time is of the essence - meaning your event/party is in two weeks or less - please let Fay know - so all can be done to ensure receipt of your order in time.
Samples
Samples are available for all items - please do not purchase samples if there is a minimum requirement notated in the description. That will simply ensure that your order is cancelled and payment refunded. Please contact Fay at faysfavors.com with a request for the samples you need and an invoice for payment will be provided for you as samples are priced differently - generally 20% more.
Heavy items Heavy items or multiple boxes may require additional shipping - especially if being shipped to the West Coast (as most favors are shipped from the East Coast). If that becomes the case, you will be contacted and informed of the additional shipping costs and you have the option of cancelling for a full refund or providing the additional shipping costs.
Minimum Purchase Requirements
The pricing chart located within the item description indicates that a particular item has a minimum purchase requirement, please adhere to those requirements. Failure to purchase at least that specified amount will simply result in your order being cancelled and payment refunded. Your cooperation is greatly appreciated.
Shipping out of the USA As previously explained, favors come shipped directly from the manufacturer - whether or not you order them from an internet website or a brick and mortar store. Most manufacturers will ship to Canada (not all). There are no favor manufacturers that will ship overseas - even to Mexico, possibly Puerto Rico.
* If you need favors delivered overseas, send an email with exactly how many of what item you need and where it would be shipped to. The quote will involve shipping your favors to our location in Florida, and then via USPS to your country of choice.
* Shipping to other countries will require an additional $15.00 to cover the customs paperwork and any re-packaging necessary. Any additional tariffs, taxes or duties are solely the customers responsibility.
Our Return Policy At Fays Favors, we are committed to making your event a success. We pride ourselves on the quality of our merchandise. However, if you should be unhappy with your purchase, you can return the products to us for a full refund, with the exception of personalized products, perishable merchandise, special order items, samples and personalized tags.
* Shipping and any "Rush" fees are not refundable.
* We will only accept returns within 7 days of the time you receive your order.
* Merchandise must be in its original packaging.
* Partial shipments are not eligbile for return - sorry.
* Shipping costs to return the items are the sole responsibility of the customer unless an error was made by FaysFavors.com during the processing of the order.
How to Return an Order Please contact us at fay@FaysFavors.com to receive a RA (Return Authorization) number. Please DO NOT automatically send back your order to the shippers address listed on the box - it may not be the correct address for returns.
For your own protection, please use a reputable shipping service such as UPS or FEDEX so that the items can be tracked. We cannot issue refunds for items that arrive to us damaged and uninsured.
How to Cancel an Order If you decide for some reason that you want to cancel an order you just placed, we can only do so if we have not processed the order yet. Please note that we process most orders immediately upon receipt. Your order cannot be cancelled if it has already been shipped out.
Damaged/Missing Items On rare occasions some items may arrive damaged or may be missing. You should count and examine the entire shipment upon receipt. Please contact us immediately and we will see to it that the items are replaced. You must save the damaged merchandise and packaging for a possible claim by us with the carrier. You must report any damage or missing items to us within 7 days.
* For severe damage, especially on higher end items, photographs may be required. Once photographs are reviewed, replacements will be shipped out.
* Damage claims will not be honored after the 7 day period - sorry - please check your order promptly once it is received.
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